This Privacy Policy explains how CP Agency Ltd ("CP", "we", "us", "our") collects, uses, and protects personal data when you visit https://creativepixels.agency or otherwise interact with us.

CP Agency Ltd is incorporated in England and Wales and trades as CreativePixels, Hassan Iqbal, Creative Hosting, Monthly Design, and other associated trading names.

We are committed to handling personal data responsibly, transparently, and in accordance with UK data protection law.

1. Who We Are

Data Controller

CP Agency Ltd

Bartle House, Oxford Court

Manchester, M2 3WQ

United Kingdom

Email: legal@cp.agency

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, CP Agency Ltd is the Data Controller of personal data collected through this website.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to creativepixels.agency
• Individuals who contact us via the website, email, or chat
• Prospective clients, partners, and agencies
• Marketing and advertising interactions relating to our website

Personal data processed on behalf of clients as part of service delivery is governed by our Data Processing Agreement (DPA), not this Privacy Policy.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

• Name
• Email address
• Telephone number
• Company name and job title
• Enquiry details and messages
• Communications with us (email, chat, calls)
• Website usage data (IP address, browser type, pages visited)
• Marketing and advertising interaction data
• Client or partner information where a business relationship exists

We do not intentionally collect special category data.

4. How We Collect Personal Data

We collect personal data when you:

• Submit an enquiry form on our website
• Use live chat or messaging tools
• Contact us by email or phone
• Book a call or meeting
• Interact with our advertising or marketing
• Visit and browse our website

5. How We Use Personal Data

We use personal data to:

• Respond to enquiries and communications
• Provide information about our services
• Manage and develop business relationships
• Operate and improve our website
• Analyse website usage and performance
• Measure and optimise marketing activity
• Comply with legal and regulatory obligations

We do not sell personal data.

6. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

• Contract – where processing is necessary to respond to enquiries or deliver services
• Legitimate interests – to operate, improve, and promote our business
• Consent – where explicitly provided (for example, marketing cookies)
• Legal obligation – where required by law

7. Marketing Communications

We may send marketing communications where:

• You have opted in, or
• We have a legitimate business relationship and a lawful basis to do so

You can opt out of marketing communications at any time by contacting us at legal@cp.agency or using any unsubscribe mechanism provided.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate effectively and understand how visitors use the site.

These may include tools such as:

• Google Analytics
• Google Tag Manager
• Microsoft Clarity
• Google Ads
• Meta Ads (Facebook and Instagram)
• Crisp live chat

Full details are provided in our Cookie Policy, which should be read alongside this Privacy Policy.

9. Data Sharing and Third Parties

We may share personal data with trusted third parties where necessary, including:

• Website hosting and cloud infrastructure providers
• Analytics, advertising, and tracking platforms
• Communication and live chat providers
• Internal group companies and delivery teams
• Professional advisers and service providers

All third parties are required to process personal data securely and in accordance with applicable law.

10. International Data Transfers

Some personal data may be processed outside the UK or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place in line with UK GDPR requirements, including contractual protections and security measures.

11. Data Security

We take reasonable technical and organisational measures to protect personal data, including:

• Secure hosting environments
• Access controls and authentication
• Encryption where appropriate
• Restricted internal access
• Confidentiality obligations for staff and contractors

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting obligations.

13. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Request restriction of processing
• Withdraw consent at any time
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise your rights, please contact legal@cp.agency.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on creativepixels.agency.