These Terms of Service ("Terms") apply to all services provided by:

CP Agency Ltd, a company incorporated in England and Wales, trading as Hassan Iqbal, CreativePixels, Creative Hosting, Monthly Design, and other associated trading names ("CP", "we", "us", "our").

By accepting a Proposal, instructing us to proceed, or using our services, you ("the Client", "you", "your") agree to these Terms.

1. How These Terms Work

These Terms set out the general legal framework for our services.

They operate alongside:

• One or more written Proposals
• Any agreed schedules or appendices (such as support or maintenance terms)
• A Data Processing Agreement, where personal data is processed

If there is any conflict:

• The Proposal takes priority only for scope, deliverables, timelines, and pricing
• These Terms govern all other matters

2. Scope of Services

We will provide the services described in the applicable Proposal.

Any work not expressly included in scope is outside scope. If additional work is requested, we will discuss and agree any impact on cost or timelines before proceeding.

3. Our Relationship

We provide services as an independent contractor.

Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between the parties.

4. How We Deliver Services

Services may be delivered by:

• Our employed team
• Group companies or subsidiaries wholly owned by us
• Trusted specialist partners or suppliers where appropriate

We remain responsible for the delivery of the services under these Terms.

5. Client Responsibilities

To allow us to deliver services effectively, you agree to:

• Provide accurate information, materials, and access when reasonably required
• Appoint a primary point of contact with authority to provide instructions and approvals
• Review and respond to requests for feedback within reasonable timeframes
• Ensure that any content or materials you supply are lawful and accurate

Delays caused by missing information, late feedback, or conflicting instructions may require timelines to be adjusted.

6. Timelines and Scheduling

Any timelines provided are estimates unless expressly agreed otherwise in writing.

We manage work across multiple clients and will schedule work reasonably and in good faith. Time is not of the essence unless explicitly stated.

7. Changes to Scope

If you request changes or additions to the agreed scope, we will discuss the implications on cost and delivery before proceeding.

We are not obliged to undertake additional work until revised terms are agreed in writing.

8. Fees and Payment

Fees and payment terms are set out in the applicable Proposal.

Unless otherwise stated:

• Invoices are payable on receipt
• Fees are exclusive of VAT

If an invoice remains unpaid for more than 14 days after the due date, we may suspend services, access, hosting support, or delivery of work until payment is received. We will not be responsible for any loss or disruption arising from such suspension.

We reserve the right to charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs, where applicable.

Suspension of services due to non-payment does not constitute termination of the agreement, and fees will continue to accrue in accordance with the agreed Proposal unless otherwise agreed in writing.

9. Support and Service Levels

Where ongoing support or maintenance is included, response times and service levels will be set out in the applicable support or maintenance schedule.

Response times relate to acknowledgement and initial assessment. Resolution times may vary depending on complexity, your input, or third-party dependencies.

10. Peak Periods

Certain times of the year involve increased demand, including periods such as Black Friday, Christmas, and New Year.

During these periods, non-critical requests may take longer to respond to. We will continue to prioritise critical issues affecting availability, security, or core functionality and will provide advance notice where reasonably possible.

11. Hosting and Infrastructure

We may provide managed hosting services, either directly or under one of our trading names, using carefully selected premium third-party hosting and cloud infrastructure providers.

We manage and support the hosting environment within the agreed scope. The underlying infrastructure is operated by independent providers under their own terms and service levels.

While we take reasonable steps to maintain performance, stability, and security, no hosting provider can guarantee uninterrupted availability. Where hosting issues arise, we will use reasonable efforts to investigate, assist, and liaise with the relevant provider to resolve the issue.

12. Third-Party Services

Websites, platforms, and marketing activity often rely on third-party services such as plugins, APIs, analytics tools, advertising platforms, and email services.

We will take reasonable care when recommending or integrating third-party services but cannot control their availability, performance, or continued operation. Changes or issues with third-party services may require additional work, which we will discuss with you where applicable.

13. Content and Information

You are responsible for reviewing and approving all content, data, pricing, specifications, and information used or published as part of the services.

We do not independently verify legal, regulatory, or factual accuracy unless expressly agreed in writing.

14. Marketing and SEO Services

Where we provide marketing services, including SEO, content, or advertising support:

• We do not guarantee specific rankings, traffic levels, conversions, or commercial outcomes
• Results may vary due to factors outside our control, including algorithm changes, competition, and third-party platforms
• Recommendations are made in good faith based on experience and industry best practice

You remain responsible for final approval of content and strategy.

15. Platform and Product Development

Where services involve platform or product development, functionality may be delivered in stages.

Any roadmaps, feature lists, or future plans are indicative only and may evolve as the product develops.

16. Performance and Usage

Performance expectations are based on anticipated usage at the time of agreement. Significant changes in traffic, users, or usage patterns may require additional optimisation or infrastructure, which we will discuss with you where relevant.

17. Intellectual Property

Ownership of deliverables does not transfer until all outstanding fees relating to those deliverables have been paid in full.

Once payment has been made in full:

• You own the final deliverables created specifically for you
• We retain ownership of our pre-existing tools, frameworks, processes, and know-how
• Open-source software remains subject to its own licences

18. Portfolio, Attribution, and White-Label Work

For work delivered directly to you, we may reference non-confidential aspects of the work in our portfolio unless agreed otherwise.

Where services are provided on a white-label basis for an agency or intermediary:

• Such work is excluded from our public portfolio by default
• We will not publicly attribute or promote the work unless expressly permitted in writing

Unless restricted by a specific NDA, we may reference white-label work privately for internal discussions, proposals, or experience-sharing, without disclosing confidential or identifying details.

19. Confidentiality and NDAs

Each party agrees to keep confidential information secure and not disclose it except as required to deliver the services.

Where a non-disclosure agreement is in place, it will apply alongside these Terms. Any conflict will be clarified in writing.

20. Data Protection

Where personal data is processed:

• You act as Data Controller
• We act as Data Processor
• Processing is governed by the Data Processing Agreement

Where data is processed outside the UK or EEA, appropriate safeguards will be applied in accordance with UK GDPR.

21. Accessibility and Regulatory Matters

Unless expressly agreed in writing, we do not warrant compliance with specific regulatory or accessibility standards. Ongoing compliance remains your responsibility.

22. Use of AI Tools

We may use AI-assisted tools to support parts of the services. All outputs remain subject to your review and approval.

23. Liability

We will perform the services with reasonable skill and care.

To the extent permitted by law, our total liability arising under these Terms is limited to the fees paid by you in the 12 months preceding the claim.

Nothing in these Terms limits liability for matters that cannot be excluded under UK law.

24. Right to Refuse or Withdraw Services

We reserve the right to decline or withdraw from providing services where continuing would be unlawful, unethical, or would place us in breach of another agreement, provided we act reasonably and give notice where practicable.

25. Termination

Termination terms are set out in the applicable Proposal.

On termination:

• Outstanding fees become immediately payable
• Suspension for non-payment does not amount to termination
• We will reasonably assist with transition where agreed

26. Force Majeure

Neither party is liable for delays or failures caused by events beyond their reasonable control.

27. Notices

Any notices under these Terms may be given by email to the last known contact details provided by either party and will be deemed received on the next business day.

28. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

29. Entire Agreement

These Terms, together with any Proposals and agreed schedules, constitute the entire agreement between the parties. Any variation must be agreed in writing.